Frequently Asked Questions

Smart Remote Live helps you enjoy cricket and live sports without constantly adjusting your TV during ad breaks. It automatically manages volume and brightness so you can focus on the match while we handle the commercials.

It works with major Smart TV brands including Sony, Samsung, LG, Xiaomi, FireTV, and most Android or Google TV-based TVs, projectors, tv boxes and monitors.

No. The app works only for specific programs, events, and tournaments listed inside the app that are available for purchase. Features activate only for supported broadcasts. However, we are constantly adding new sports & categories for an ad-free experience across live television.

Yes. You’re always in control. You can enable or disable automatic mute, brightness changes, and other commands anytime from the app settings.

The app connects to your Smart TV over Wi-Fi and receive updates from our server about when match coverage or commercials are playing. Based on this, it adjusts your TV settings automatically – like muting ads or lowering brightness.

Not really. You can control power, volume, and navigation directly from the app, so your phone becomes your smart remote during the match.

Smart Remote Live is designed with privacy at its core. The app does not listen to audio, record video, or analyze what you’re watching. It simply receives ad timing signals from our servers and sends commands to your TV – nothing more.

We do not collect or store any data about your viewing habits, whether personally identifiable or not. All TV commands happen securely over your local network, and you remain in full control of what the app can or cannot do.

No hidden tracking. No dark practices. Just a smarter, more comfortable way to enjoy sports.

Smart Remote Live needs an internet connection during supported matches to receive real-time ad timing signals from our servers. However, basic TV remote functions can still work locally as long as your phone and TV are connected to the same Wi-Fi network.

Make sure your phone and TV are on the same Wi-Fi network. Open the app, scan for devices, and select your TV to pair.

Yes. You can pair multiple TVs and switch between them anytime using the device management section.

Yes, if they run Android TV or Google TV and support local network control.

Try:
• Checking Wi-Fi stability
• Restarting the app
• Restarting the TV
• Ensuring both devices remain on the same network

Check that:
• Your TV is powered on
• Both devices are connected to the same Wi-Fi network
• Guest network restrictions are disabled
Restart the TV and try again.

You can unpair, forget, and re-pair TVs easily from the app’s device management settings.

This can happen due to unstable Wi-Fi or temporary network lag between your phone and TV.

Some background features may pause if your phone’s battery saver is enabled – especially on Apple devices.

No. Smart Remote Live is not a streaming service. It only sends TV control commands during supported broadcasts.

When the match starts or is about to start, choose the platform and language you’re watching, such as Star Sports HD Hindi on Airtel DTH or Hotstar.

Yes. You can purchase access for each supported match or event listed inside the app.

Yes, as long as you are signed in with the same app store account.

You’re purchasing access to automatic TV control and synced updates for a specific listed program, event, or tournament – and real-time score updates.

Commands may not sync correctly, so it’s important to select the exact platform and language you’re watching.

Refunds follow Google Play and Apple App Store policies.

All supported matches, events, and tournaments are clearly listed inside the app before purchase.